Privacy Policy

Raffle Town, operated by Network Fantasy Holdings Limited (“Network Gaming”, the “Promoter”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, create an account, enter promotions, or otherwise interact with our services.

It also explains your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

We encourage you to read this policy carefully so you understand how your information is used and the choices available to you.

Network Fantasy Holdings Limited (“Network Gaming”) is the data controller for the personal data collected through this website.

This means we are responsible for deciding how and why your personal data is processed.

Legal entity: Network Gaming

Email: support@raffletown.co.uk

Postal address: Old Gloucester Street, London, England, WC1N 3AX.

You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK authority responsible for data protection.

Website: https://www.ico.org.uk

We would appreciate the opportunity to address your concerns before you contact the ICO.

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

It is important that the personal information we hold about you remains accurate and up to date. Please inform us if your details change.

Our website may contain links to external websites or services that are not operated by Network Gaming.

We are not responsible for the privacy practices of those third parties.

When leaving our website, we recommend reviewing the privacy policies of any external sites you visit.

Personal data means any information that can identify you as an individual.

Depending on how you interact with our platform, we may collect the following categories of data:

• Identity Data – Name, username, date of birth, and gender.
• Contact Data – Email address, postal address, and telephone number.
• Account Data – Login credentials, account preferences, and profile information.
• Transaction Data – Records of purchases, promotion entries, prizes won, and withdrawals.
• Payment Data – Payment card details, transaction identifiers, and payment history (processed securely through payment providers).
• Technical Data – IP address, browser type, operating system, device identifiers, and connection information.
• Usage Data – Information about how you interact with our website, games, promotions, and features.
• Marketing Data – Your preferences for receiving marketing communications.
• Verification Data – Identification documents or proof of address where required to verify eligibility or process prize payments.

When you enter a prize draw, instant win game, or promotional feature, we collect information necessary to administer the promotion.

This may include:

• entries purchased or submitted
• ticket numbers allocated
• instant win results
• vault unlock activity
• keys earned or used
• prize claims and fulfilment information.

If you win a prize, we may request additional information to:

• verify eligibility
• process payment or delivery
• comply with legal obligations.

In certain cases, the first name and surname, first initial or surname and county of prize draw winners may be made available on request to comply with promotional regulations.

An online account is required to participate in promotions.

This allows us to:

• verify eligibility
• allocate instant win outcomes
• manage entries
• administer Keys and Vault features
• notify winners
• process prizes securely.

Postal entries must include the email address linked to an account in order to be processed.

Where our platform includes Keys, Vaults, or other promotional mechanics, we may process activity data related to these features, including:

• keys earned
• vault unlocks
• vault draw entries
• promotional rewards issued.

This information is used solely to administer the feature and maintain fair operation of the promotion.

We collect personal data in several ways.

For more information, please see our Cookie Policy.

We use your personal data only where permitted by law. This includes the following purposes:

You may opt out of marketing communications at any time.

Under UK GDPR we rely on the following lawful bases:

• Contract – To provide the services you request and administer promotions.
• Legal obligation – To comply with regulatory or legal requirements.
• Legitimate interests – To operate our platform, prevent fraud, and improve services.
• Consent – For certain marketing activities.

You may receive marketing communications if you:

• create an account
• enter promotions
• make purchases
• request updates.

You may opt out at any time by:

• clicking the unsubscribe link in emails
• contacting our support team.

We do not sell personal data to third parties.

Cookies help us:

• improve website performance
• understand how users interact with our site
• provide relevant content and advertising.

You can control cookies through your browser settings.

Further information is available in our Cookie Policy.

We may share your personal data with trusted service providers including:

• payment processors
• hosting providers
• identity verification services
• fraud prevention services
• analytics providers
• legal and professional advisers.

We may also disclose information where required by law or regulatory authorities.

If our business is sold or reorganised, your personal data may be transferred to the new owner.

Some of our service providers may process personal data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• adequacy decisions
• standard contractual clauses.

We use appropriate technical and organisational measures to protect your personal data. These include:

• encryption
• access controls
• monitoring systems.

Access to personal data is restricted to authorised personnel only.

We retain personal data only for as long as necessary.

Typical retention periods may include:

• Account data: while your account remains active
• Transaction and promotion data: up to 6 years for legal and accounting purposes
• Verification records: as required for regulatory compliance.

Where possible, data may be anonymised for analytical purposes.

Under UK GDPR you have the right to:

• request access to your personal data
• request correction of inaccurate information
• request deletion of your data
• object to certain processing
• restrict processing
• request data portability
• withdraw consent where processing relies on consent.

We will respond to valid requests within one month.

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: support@raffletown.co.uk

Postal address: Drawhouse, 66 Paul Street, London, EC2A 4NA